Fewer no-shows. More room for care.

Frequently asked questions

The main conditions in the Capacity Planning model plan.

Funding and conditions

• Does AZWA funding cover no-show reduction?

  Yes. No-show reduction is part of the capacity planning model plan under its outpatient clinics component.

• Can I submit multiple applications?

  Yes, you can apply under different model plans. Within the capacity planning model plan, you can request funding for up to three components, with a maximum of €300,000 per component per hospital. You can combine several initiatives within the outpatient clinics component, but its total budget remains capped at €300,000. A no-show approach within outpatient clinics therefore does not prevent applications for other components or model plans.

• Is the software licence covered?

  No. You fund the subscription from your regular budget. You can, however, recoup the costs within a few months. Fewer no-shows also bring in more revenue for the hospital.

• How are results measured?

  The model plan requires at least 2% productivity improvement across the chosen Outpatient Clinics component. Each hospital also sets its own no-show reduction target. A baseline and evidence of refilled slots are needed to support the outcome. Funding is tied 70% to implementation KPIs (implementing and scaling the no-show approach) and 30% to outcome KPIs.

Application and timeline

• Is there enough time to apply?

  Yes. Coforix is closely involved in the AZWA plan for no-shows and already has pre-filled applications for you. We can adapt these together to your situation.

• What is the timeline and when can we start?

  The application window is open from 1 through 31 January 2027. In February, the leading health insurer in your region assesses your application. Evaluation by VWS follows in March. According to the schedule, funding becomes available in April. We can start preparing together now, so we can get started as soon as possible after the assessment.

• Do I need to write a business case and a plan?

  You do not need to write a separate business case or an entirely new plan. AZWA uses model plans. You answer the questions from the model plan directly in the Zorgverzekeraars Nederland portal. The portal will be made available later. Coforix has a pre-filled plan available for you to adapt and complete where needed.

• Who assesses the plans?

  The leading health insurer in your region assesses the application. Coforix has good contact with several health insurers about AZWA.

• Is a joint application possible and required?

  You can apply for your own organisation or together with other organisations. Applying jointly with several hospitals is preferred. Coforix can play a coordinating role. We will also set up a knowledge-sharing programme with all participating hospitals during implementation. This lets us learn from one another and keep improving together.

Implementation in your hospital

• We already have a prediction model. Can we still take part?

  Yes, an existing model does not exclude an application. We can explore with you whether and for which activities you may qualify, such as expanding to other outpatient clinics, adding the appointment assistant for patient outreach, or improving your model. Past costs are not eligible.

• Do we need to use the Voice Agent?

  No. Hospital staff can contact patients directly. Our multilingual appointment assistant using voice, WhatsApp, or SMS is optional. You could also add it in year 2 or 3.