AZWA · CAPACITY PLANNING · OUTPATIENT CLINICS
Fewer no-shows. More room for care.
With AZWA breakthrough funding, you can finance the one-off implementation and scale-up of a no-show approach in your hospital. Coforix helps connect prediction with patient outreach, slot refilling, and a measurable application.
- €300,000
- maximum standard amount for no-shows
- 15 Jan 2027
- application deadline
- 2027–2029
- implementation period
THE FUNDING FRAMEWORK
Fully fund one-off implementation.
No-show reduction falls under the AZWA capacity planning model plan, outpatient clinics component.
- €300,000
- maximum standard amount per hospital for the no-show approach
- 2027–2029
- period for implementing and scaling the approach
- 1 Dec – 15 Jan
- application window: 1 December 2026 to 15 January 2027
Within the application
One-off scaling costs such as project management, technical implementation, privacy preparation, training, and relevant data preparation. Bringing data infrastructure up to standard is capped at 10% of the standard amount.
Outside the application
The ongoing software licence is outside the application. You can recoup its cost within a few months through higher hospital revenue. For an initial calculation, use the ROI calculator.
For more information, contact us or visit the official AZWA information on zorgakkoorden.nl.
A prediction alone does not fill a clinic
The outcome depends on the whole process: identify risk, reach patients in time, and offer an opened slot to someone waiting for care.
Predict using your data
The No-show Agent automatically identifies at-risk appointments using patterns already present in your scheduling data. We adapt the No-show Agent to your hospital's way of working.
Reach patients
Your team can contact patients selectively. You can also support them with our multilingual appointment assistant using phone, WhatsApp, or SMS.
Refill opened slots
When a patient cancels, that appointment becomes available. Your team can offer the slot to another patient. Soon, our solution will be able to do this automatically.
GETTING READY TO APPLY
Build a workable plan together
Your hospital brings
- 01An application for no-show reduction under the capacity planning model plan.
- 02A baseline of appointment numbers and no-shows.
- 03An internal owner, participating clinics, IT, and a plan to embed the new way of working.
Coforix helps with
- 01Developing your no-show change approach based on our experience.
- 02Adapting predictions, patient outreach, and follow-up actions to your outpatient workflows.
- 03A measurement plan for no-show reduction, slot refilling, and the required productivity improvement.
DEVELOPED IN HEALTHCARE
From UMC Utrecht to your outpatient clinics
The prediction model behind the No-show Agent originated at UMC Utrecht and was validated there in a randomized study.
Coforix helps bring it into your hospital.
We adapt predictions to your data and outpatient workflows, set up patient outreach with your team, and help you measure how many released appointments are used again.
Explore the No-show Agent ↗Frequently asked questions
The main conditions in the Capacity Planning model plan.
Yes. No-show reduction is part of the capacity planning model plan under its outpatient clinics component.
Yes. Coforix is closely involved in the AZWA plan for no-shows and already has pre-filled applications for you. We can adapt these together to your situation.
No. You fund the subscription from your regular budget. You can, however, recoup the costs within a few months. Fewer no-shows also bring in more revenue for the hospital.
Yes, an existing model does not exclude an application. We can explore with you whether and for which activities you may qualify, such as expanding to other outpatient clinics, adding the appointment assistant for patient outreach, or improving your model. Past costs are not eligible.
No. Hospital staff can contact patients directly. Our multilingual appointment assistant using voice, WhatsApp, or SMS is optional. You could also add it in year 2 or 3.
The model plan requires at least 2% productivity improvement across the chosen Outpatient Clinics component. Each hospital also sets its own no-show reduction target. A baseline and evidence of refilled slots are needed to support the outcome.
Prepare your AZWA application together?
Tell us what challenges you face with no-shows. We would be glad to think through them with you.